BLebnen – Terms of Service

Last updated: 3 March 2026

These Terms of Service govern your access to and use of the BLebnen website and related services. Please read them carefully before using the Platform or making a Booking.

By accessing or using any part of the Platform, you agree to be bound by these Terms of Service. If you do not agree, you must stop using the Platform immediately.

1. Introduction and Acceptance

1.1 These Terms of Service (the “Terms”) are a legally binding agreement between BLebnen, a company established under the laws of the Republic of Lebanon (“BLebnen”, “we”, “us”, or “our”), and any person or entity accessing or using our website, mobile interface (if any), or related services (collectively, the “Platform”).

1.2 The Platform allows users to view and book guesthouses and similar properties listed by independent property owners or hosts. BLebnen acts solely as an intermediary booking platform and payment collection agent, as further described in these Terms.

1.3 By accessing, browsing, or using the Platform, including by making a Booking or creating an account, you confirm that:

• you have read and understood these Terms;
• you agree to be bound by these Terms; and
• if you are using the Platform on behalf of a company or other legal entity, you are authorized to bind that entity to these Terms.

1.4 If you do not agree with these Terms, you are not permitted to use the Platform or make any Bookings through BLebnen.

2. Definitions

In these Terms, the following terms have the meanings set out below. Defined terms apply in the singular and plural.

2.1 “Affiliate” means, with respect to any entity, any other entity that directly or indirectly controls, is controlled by, or is under common control with that entity.

2.2 “Booking” means a reservation for accommodation at a Property made by a Guest through the Platform and confirmed in accordance with these Terms.

2.3 “Commission” means the non-refundable fee or margin retained by BLebnen from the total amount paid by the Guest for a Booking, as consideration for the Services provided by BLebnen.

2.4 “Content” means text, photos, images, videos, descriptions, reviews, ratings, and any other information or material posted, uploaded, submitted, transmitted, or made available on or through the Platform.

2.5 “Guest” means any User who makes or intends to make a Booking through the Platform to stay at a Property.

2.6 “Host” or “Property Owner/Host” means any individual or entity that lists, offers, or intends to offer one or more Properties on the Platform for short-stay or similar accommodation, whether as owner, authorized manager, or otherwise having the legal right to offer such Properties.

2.7 “Listing” means the publicly visible page or entry on the Platform describing a Property, including its features, photos, price, availability, house rules, and any applicable cancellation or refund policy.

2.8 “Platform” means the website operated by BLebnen and any associated interfaces, tools, or services through which Users may browse Listings, make Bookings, communicate with BLebnen, and otherwise use the Services.

2.9 “Property” means any guesthouse, apartment, room, house, villa, cabin, or other accommodation, including any associated facilities, amenities, or services, that is listed or intended to be listed on the Platform.

2.10 “Services” means the intermediary and ancillary services provided by BLebnen through the Platform, including without limitation: displaying Listings, facilitating the Booking process, collecting payments from Guests, transferring amounts (after deduction of the Commission and any applicable fees) to Hosts, providing customer support within reasonable limits, and any other services described in these Terms.

2.11 “Taxes” means any applicable value-added tax (VAT), sales tax, tourist tax, occupancy tax, municipal tax, income tax, or any other fees, duties, charges, or withholdings levied by any public authority in relation to a Booking, the accommodation, or the services of a Host or Guest.

2.12 “User” means any person or entity accessing or using the Platform in any capacity, including Guests and Hosts.

2.13 “Verified by BLebnen” label means a designation that BLebnen may apply to a Listing indicating that a representative of BLebnen has, at some point in time, visited the Property or otherwise performed a limited verification as described in Section 12. It does not constitute a certification of safety, legality, quality, or ongoing compliance.

2.14 “You” means any User (Guest, Host, or other visitor) accessing or using the Platform.

3. Scope of Services and BLebnen’s Role

3.1 BLebnen provides an online intermediary Platform that enables Guests to discover Properties and make Bookings with Hosts. BLebnen facilitates the Booking and payment process but:

• does not own, operate, manage, or control any Properties; and
• does not provide accommodation services.

3.2 When a Guest makes a Booking through the Platform, the legal contract for accommodation (“Accommodation Contract”) is formed directly and exclusively between the Guest and the Host. BLebnen is not a party to the Accommodation Contract.

3.3 BLebnen is not an insurer, a travel agency, a property manager, or a guarantor of the performance of any Host or Guest. BLebnen does not warrant:

• the safety, condition, legality, or suitability of any Property;
• the accuracy or completeness of any Listing; or
• that a Host or Guest will fulfill their respective obligations.

3.4 BLebnen may, at its discretion, assist with communications, complaints, or issues between Guests and Hosts. However, BLebnen has no obligation to mediate, arbitrate, or resolve any dispute, nor to enforce any rights under the Accommodation Contract.

3.5 Nothing in these Terms shall be construed as creating any partnership, joint venture, employment, or agency relationship between BLebnen and any Host or Guest, other than BLebnen’s limited role as an intermediary and, where applicable, payment collection agent for Hosts.

4. Eligibility and Use of the Platform

4.1 You may use the Platform only if you have the legal capacity to enter into binding contracts under the laws applicable to you (including the laws of Lebanon). If you are under the age of majority in your jurisdiction, you may use the Platform only under the supervision of a parent or legal guardian who accepts these Terms on your behalf.

4.2 If you use the Platform on behalf of a company or other legal entity, you represent and warrant that you are authorized to bind that entity to these Terms, and “you” and “your” shall refer to both you personally and that entity.

4.3 You agree to use the Platform only for lawful purposes and in accordance with these Terms and all applicable laws and regulations, including local laws governing accommodation, safety, tourism, and taxation.

4.4 You agree not to:

• use the Platform in any way that may damage, disable, overburden, or impair its functioning;
• circumvent or attempt to circumvent any security or access control measures;
• use any automated means (including bots, crawlers, or scrapers) to access or collect data from the Platform, except with BLebnen’s prior written permission;
• use the Platform for any fraudulent or misleading purpose; or
• use the Platform to compete with BLebnen or to build a similar or competing service.

5. Account Creation and Communications

5.1 Some features of the Platform may be available without creating a user account, while others may require registration. BLebnen may in the future introduce or require Guest accounts, Host accounts, or other forms of registration to access certain features, manage Bookings, or list Properties.

5.2 When you create an account or otherwise provide information to BLebnen, you agree to:

• provide accurate, current, and complete information; and
• maintain and promptly update such information so that it remains accurate, current, and complete.

5.3 You are responsible for maintaining the confidentiality of any login credentials associated with your account and for all activities that occur under your account. You must notify BLebnen immediately of any unauthorized use or suspected unauthorized use of your account.

5.4 By using the Platform, making a Booking, or contacting BLebnen, you consent to receiving transactional and service-related communications from BLebnen (for example, Booking confirmations, updates, changes, payment information, support responses, or notices about these Terms). These communications may be sent by email, SMS, phone, or through the Platform, using the contact details you provide.

5.5 Marketing communications:

• BLebnen may from time to time send you news, offers, or promotional content regarding the Platform and related services.
• Such marketing communications will be sent in accordance with applicable laws and, where required, based on your separate and explicit consent.
• You may opt out of marketing communications at any time by following the unsubscribe instructions in the communication or by contacting BLebnen. Opting out of marketing will not affect your receipt of transactional or service-related communications.

6. Listings and Content

6.1 Hosts are solely responsible for the creation, accuracy, completeness, legality, and updating of their Listings, including:

• descriptions of the Property;
• photos, images, and videos;
• amenities, services, and facilities;
• prices, availability, house rules, and any additional charges; and
• applicable cancellation and refund policies.

6.2 BLebnen may, at its discretion, assist Hosts with formatting, translating, or presenting their Listings, but BLebnen does not guarantee and is not responsible for the accuracy, completeness, or timeliness of any Listing.

6.3 BLebnen may choose to verify certain aspects of a Property or Listing (for example, through a physical visit), but BLebnen is under no obligation to do so. Any such actions do not relieve Hosts of their responsibilities nor create any guarantee by BLebnen.

6.4 BLebnen reserves the right, at any time and without prior notice, to:

• remove, hide, or suspend any Listing or Content that BLebnen reasonably believes violates these Terms, applicable law, or third-party rights, or that may be misleading, inappropriate, or harmful; and
• modify the way Listings are displayed, including ranking, filters, or search results.

6.5 Guests and other Users may be able to submit Content such as reviews, ratings, comments, questions, and photos. You are solely responsible for any Content you submit and warrant that:

• you own or have the necessary rights to submit such Content; and
• your Content does not infringe any third-party rights or violate any law.

7. Booking Process and Contract Formation

7.1 The Platform allows Guests to request and complete Bookings for Properties listed by Hosts. The specific steps of the Booking process may vary but typically include:

1. selecting a Property, dates, and number of guests;
2. reviewing the price, house rules, and applicable cancellation policy;
3. submitting Booking details; and
4. providing payment details and confirming the Booking.

7.2 A Booking is generally considered confirmed when:

• the Guest successfully completes the payment process on or through the Platform (or as otherwise indicated by BLebnen); and
• the Guest receives a Booking confirmation from BLebnen by email, SMS, or via the Platform.

7.3 At the moment a Booking is confirmed, a binding Accommodation Contract is formed directly between the Guest and the Host, subject to:

• these Terms as they relate to BLebnen’s Services; and
• any additional terms, house rules, and cancellation/refund policies specified by the Host in the Listing or communicated before the Booking is made.

7.4 Prices displayed on the Platform for a Booking generally include BLebnen’s Commission, unless explicitly stated otherwise. Any applicable Taxes or additional fees (for example, cleaning fees, local tourist taxes, or security deposits) may be:

• included in the total Booking price; or
• shown separately before the Guest completes the Booking, when such information has been provided by the Host or is known to BLebnen.

7.5 BLebnen acts as an intermediary and, where applicable, as a payment collection agent on behalf of Hosts. BLebnen collects the total amount payable by the Guest for the Booking and then transfers to the Host the Host’s share, after deducting BLebnen’s Commission and any agreed or applicable fees or charges.

7.6 Hosts authorize BLebnen to collect payments from Guests on their behalf and to deduct BLebnen’s Commission and any applicable fees or charges before transferring the remaining amount to the Host.

8. Payments, Commissions, Fees and Taxes

8.1 Payments by Guests. When you make a Booking as a Guest:

• you agree to pay the total price for the Booking as displayed at the time of confirmation, including BLebnen’s Commission and any applicable Taxes or fees; and
• you authorize BLebnen or its designated third-party payment processor to charge your selected payment method for that amount.

8.2 Payment processing. Payments may be processed:

• directly by BLebnen; and/or
• by third-party payment service providers engaged by BLebnen.

You may be required to agree to additional terms and conditions of such third-party providers. BLebnen is not responsible for errors or failures attributable to third-party payment services, subject to applicable law.

8.3 Commission and non-refundability. Once a Booking is confirmed:

• BLebnen’s Commission relating to that Booking is non-refundable, except to the extent a refund is required by applicable law or BLebnen, at its sole discretion, decides to grant a partial or full refund;
• even if the Host subsequently cancels the Booking, refuses a Guest, or otherwise fails to honor the Booking, BLebnen’s Commission may remain non-refundable, without prejudice to any separate remedies that may be available between the Guest and Host.

8.4 Host payments. After a Booking, BLebnen will, within a reasonable period and in accordance with its internal procedures, transfer to the Host the Host’s share of the Booking amount (after deduction of the Commission and any applicable fees or charges). The timing and method of transfer may depend on:

• the payment method used by the Guest;
• any third-party payment processing times;
• any necessary anti-fraud measures or compliance checks; and
• any conditions agreed between BLebnen and the Host.

8.5 Taxes.

• Hosts are solely responsible for determining, collecting, reporting, and remitting any Taxes (including income, VAT, tourist, occupancy, or municipal taxes) that may apply to their activities, Properties, or Booking amounts.
• BLebnen does not provide tax, legal, or accounting advice. Hosts and Guests are responsible for obtaining their own professional advice regarding their tax obligations.
• Where BLebnen is required by law to collect or withhold any Taxes, it may do so and will adjust the amounts paid by Guests and/or transferred to Hosts accordingly.

8.6 Currency. Prices displayed on the Platform may be shown in one or more currencies. The actual amount charged to the Guest’s payment method may be:

• converted by the payment provider at its own exchange rate and fees; and/or
• subject to foreign transaction fees charged by the Guest’s bank or card issuer.

BLebnen is not responsible for exchange rate differences, currency conversion costs, or bank charges.

9. Cancellations, Changes, and Refunds

9.1 Host-defined policies. Each Host is responsible for setting the cancellation and refund policy applicable to their Property. Such policy may include:

• deadlines for free or partial cancellation;
• charges for late cancellations or no-shows; and
• conditions for changes to dates or number of guests.

9.2 BLebnen may display the Host’s cancellation and refund policy on the Listing or during the Booking process. However:

• the content and terms of such policy are determined by the Host, not by BLebnen; and
• BLebnen is not responsible for any inconsistency or change in such policy made by the Host.

9.3 Guest cancellations. If you, as a Guest, wish to cancel or change a Booking:

• you must follow the instructions provided on the Platform or in your Booking confirmation; and
• any entitlement to a refund of the Host’s share of the Booking amount will be governed by the Host’s cancellation and refund policy.

9.4 Host cancellations and changes. If a Host cancels or significantly alters a confirmed Booking:

• BLebnen may, but is not obliged to, assist the Guest in seeking an alternative arrangement or solution; and
• the Guest’s rights and remedies will primarily be against the Host under the Accommodation Contract and applicable law.

9.5 Refunds.

• Any decision to refund the Host’s share of the Booking amount (in whole or in part) is made by the Host in accordance with the Host’s policy and applicable law.
• BLebnen’s Commission is non-refundable once a Booking is confirmed, except where required by law or where BLebnen, at its sole discretion, decides to refund the Commission in whole or in part.
• BLebnen may charge or retain certain fees on cancellations or changes, where applicable and disclosed to the Guest or Host.

9.6 BLebnen may facilitate the technical process of issuing refunds via its payment processors. However, BLebnen is not responsible for delays arising from banking processes, third-party payment services, or circumstances beyond its reasonable control.

10. User Responsibilities (Guests)

10.1 As a Guest, you agree to:

• provide accurate and complete information when making a Booking, including your contact details and the number and identity (where required) of all guests;
• comply with all applicable laws and regulations relating to your stay, including any local registration or identification requirements;
• respect the Host’s house rules and any reasonable instructions provided before or during your stay; and
• ensure that your use of the Property is consistent with the purpose agreed with the Host (for example, no unauthorized events or commercial use, unless explicitly permitted).

10.2 You must use the Property in a careful and responsible manner and must:

• avoid causing damage to the Property, its furnishings, equipment, or surrounding areas;
• avoid causing nuisance, excessive noise, or disturbance to neighbors or other occupants; and
• refrain from any illegal activity, including but not limited to the use, possession, or distribution of illegal substances, or any activity that may put persons or property at risk.

10.3 You are responsible and liable for any damage you, your co-guests, or visitors cause to the Property or any property of the Host, except to the extent that such damage is due to the Host’s own negligence or willful misconduct.

10.4 The Host may require you to pay for any such damage, either directly or through BLebnen’s support, where technically possible and permitted by law. BLebnen may, at the request of the Host and subject to applicable law, assist in facilitating payment for damage, but BLebnen is not obliged to do so.

10.5 You must promptly notify the Host and, where appropriate, BLebnen of any issue or defect you discover at the Property, particularly where it may affect safety or materially impact your stay.

11. Owner/Host Responsibilities

11.1 As a Host, you represent and warrant that:

• you have the full right, authority, and legal capacity to list the Property and to enter into Accommodation Contracts with Guests;
• your use of the Property for short-stay or similar accommodation is in compliance with all applicable laws, regulations, zoning rules, licensing or registration requirements, and building or housing standards; and
• you have obtained any necessary consents (for example, from co-owners, landlords, homeowner associations, or authorities).

11.2 You are solely responsible for:

• the safety, cleanliness, and maintenance of the Property;
• ensuring that the Property, its installations, and equipment meet reasonable standards of safety and habitability;
• complying with any applicable fire, health, and safety regulations; and
• taking reasonable steps to secure the Property and protect Guests’ safety.

11.3 You must ensure that all information in your Listings is accurate, not misleading, and kept up to date, including:

• Property description, photos, amenities, and services;
• maximum occupancy and any restrictions;
• pricing and availability;
• house rules; and
• cancellation and refund policies.

11.4 You are responsible for handling Guest complaints, issues, and claims related to the Property, the stay, or your conduct. BLebnen may, but is not obliged to, assist you in communications or in finding solutions.

11.5 BLebnen strongly recommends that Hosts maintain appropriate insurance coverage (such as homeowner, landlord, or liability insurance) that covers their activities relating to the Property and short-stay rentals. It is the Host’s responsibility to verify coverage and comply with any requirements of insurers.

11.6 Hosts acknowledge and agree that:

• BLebnen is not responsible for any loss, damage, or liability arising from your failure to comply with laws, regulations, or third-party obligations; and
• you will indemnify BLebnen in accordance with Section 18 for any claims arising as a result of such failures.

12. Verification and “Verified by BLebnen” Label

12.1 BLebnen may, at its sole discretion, conduct limited checks or visits to certain Properties. Where such a visit or limited verification has taken place, BLebnen may display a “Verified by BLebnen” or similar label on the Listing.

12.2 The “Verified by BLebnen” label means only that, at a certain point in time:

• a representative of BLebnen has visited the Property or otherwise performed a limited verification based on selected criteria; or
• BLebnen has conducted certain checks on the Listing information.

12.3 The “Verified by BLebnen” label does not:

• guarantee the safety, structural condition, legality, or regulatory compliance of the Property;
• certify the accuracy or completeness of all details in the Listing;
• confirm the quality, suitability, or comfort of the Property; or
• constitute any ongoing monitoring or inspection by BLebnen.

12.4 The condition of a Property, its compliance with legal requirements, and the behavior of the Host remain the Host’s responsibility at all times. The “Verified by BLebnen” label does not reduce or waive any responsibilities of the Host under these Terms or applicable law.

13. Reviews, Ratings, and User Content

13.1 Guests and other Users may be invited or permitted to leave reviews, ratings, comments, photos, or other Content about Properties, Hosts, or their experience with the Platform.

13.2 By submitting Content to or through the Platform, you grant BLebnen a worldwide, non-exclusive, royalty-free, transferable, and sublicensable license to use, reproduce, distribute, display, adapt, modify (for formatting or translation), and otherwise exploit such Content in any media, for the purposes of operating, improving, and promoting the Platform and BLebnen’s services.

13.3 You retain ownership of your Content, subject to the license granted to BLebnen under these Terms.

13.4 You are solely responsible for your Content and you represent and warrant that:

• your Content is truthful, fair, and not misleading;
• you have the right to submit the Content and to grant the above license;
• your Content does not infringe any copyright, trademark, privacy, personality, or other rights of any third party; and
• your Content does not contain defamatory, obscene, discriminatory, hateful, or illegal material.

13.5 BLebnen does not have an obligation to monitor or moderate all Content. However, BLebnen may remove or disable access to any Content that it reasonably believes:

• violates these Terms or applicable law; or
• may be harmful, offensive, misleading, or otherwise inappropriate.

13.6 Reviews and ratings reflect the personal opinions of Users and do not constitute advice, statements, or guarantees by BLebnen. BLebnen does not verify the accuracy of reviews and is not responsible for the content of any User reviews.

14. Prohibited Activities

14.1 In connection with your use of the Platform, you agree not to:

• use the Platform for any unlawful or fraudulent purpose;
• misrepresent your identity, your affiliations, or your authority;
• impersonate any person or entity or falsely state or otherwise misrepresent your affiliation with a person or entity;
• post, upload, or transmit any Content that is illegal, defamatory, obscene, threatening, harassing, hateful, discriminatory, or otherwise objectionable;
• infringe the intellectual property, privacy, or other rights of BLebnen or any third party;
• interfere with or disrupt the operation of the Platform or servers or networks connected to the Platform;
• introduce any viruses, malware, or other harmful code;
• attempt to gain unauthorized access to any part of the Platform or to other users’ accounts or data;
• scrape, crawl, or use any automated means to access or collect data from the Platform, except with BLebnen’s prior written consent;
• reverse engineer, decompile, or attempt to discover the source code or underlying structure of the Platform, except to the extent that such restriction is prohibited by applicable law;
• use the Platform to advertise or promote products or services not approved by BLebnen; or
• use the Platform in any way that could harm BLebnen’s reputation or goodwill.

15. Intellectual Property

15.1 The Platform and all related content and materials (excluding User Content), including but not limited to:

• text, graphics, logos, icons, images, designs, layout, and compilation;
• software, code, databases, and underlying technology; and
• the BLebnen name, trademarks, logos, and brands,

are owned by or licensed to BLebnen and are protected by copyright, trademark, and other intellectual property laws.

15.2 Subject to your compliance with these Terms, BLebnen grants you a limited, non-exclusive, non-transferable, revocable license to access and use the Platform for your personal, non-commercial use (or, in the case of Hosts, for the legitimate purpose of listing and managing Properties) in accordance with these Terms.

15.3 Except as expressly permitted by these Terms or applicable law, you may not:

• copy, reproduce, modify, adapt, translate, distribute, or create derivative works from any part of the Platform or its content;
• resell, rent, lease, or commercially exploit the Platform or any portion thereof;
• use any trademarks, logos, or branding of BLebnen without BLebnen’s prior written consent; or
• remove or alter any copyright, trademark, or other proprietary notices on the Platform.

15.4 User Content remains the property of the respective Users, subject to the license granted to BLebnen under Section 13. BLebnen does not claim ownership of such Content.

16. Disclaimers

16.1 The Platform and the Services are provided on an “as is” and “as available” basis, without warranties of any kind, whether express, implied, or statutory.

16.2 To the maximum extent permitted by Lebanese law, BLebnen expressly disclaims all warranties, including but not limited to any implied warranties of:

• merchantability;
• fitness for a particular purpose;
• non-infringement; and
• quiet enjoyment.

16.3 Without limiting the above, BLebnen does not warrant that:

• the Platform will be uninterrupted, secure, or error-free;
• any defects or errors will be corrected promptly;
• the Platform will be free of viruses or other harmful components; or
• Listings, Content, or any information provided on the Platform is accurate, complete, or up to date.

16.4 BLebnen is not responsible for:

• the condition, safety, legality, or suitability of any Property;
• any discrepancies between the Property and its Listing (including photos, descriptions, or amenities);
• the conduct, acts, or omissions of any Host, Guest, or other third party; or
• any injuries, accidents, illnesses, death, theft, loss, or damage of belongings or property that occur in connection with a Booking or stay at a Property.

16.5 BLebnen is not responsible for any failure or delay in performance caused by:

• events beyond its reasonable control, including force majeure events such as natural disasters, war, civil unrest, strikes, terrorism, pandemics, or government actions; or
• issues related to third-party services, such as internet service providers, payment processors, or external websites.

16.6 Some jurisdictions do not allow the exclusion of certain warranties. To the extent that Lebanese law or other applicable law does not allow the exclusion of some or all of the above warranties, the scope and duration of such warranties will be limited to the minimum extent required by law.

17. Limitation of Liability

17.1 To the maximum extent permitted by Lebanese law, BLebnen’s total aggregate liability to you arising out of or in connection with:

• your use of the Platform or the Services;
• any Booking; or
• any Accommodation Contract,

whether in contract, tort (including negligence), or otherwise, shall be limited to the amount of the Commission actually received by BLebnen in respect of the specific Booking that gave rise to the claim.

17.2 To the maximum extent permitted by Lebanese law, BLebnen shall not be liable for:

• any indirect, incidental, special, punitive, or consequential damages;
• any loss of profits, revenue, business, data, goodwill, or anticipated savings; or
• any costs of substitute services or accommodations,

even if BLebnen has been advised of the possibility of such damages.

17.3 BLebnen shall not be liable for any claim, damage, or loss arising from:

• the acts, omissions, or negligence of any Host or Guest;
• any breach of the Accommodation Contract by a Host or Guest;
• any personal injury, death, theft, loss, or damage incurred in connection with a stay at a Property; or
• actions or decisions taken by a Host regarding cancellations, refunds, or guest management.

17.4 Nothing in these Terms excludes or limits BLebnen’s liability:

• for death or personal injury caused by BLebnen’s gross negligence or willful misconduct; or
• to the extent such exclusion or limitation is prohibited by Lebanese law.

17.5 If you are dissatisfied with the Platform, the Services, or these Terms, your sole and exclusive remedy is to discontinue using the Platform, without prejudice to any non-excludable rights you may have under applicable law.

18. Indemnification

18.1 You agree to indemnify, defend, and hold harmless BLebnen, its Affiliates, and their respective directors, officers, employees, and agents from and against any and all claims, demands, actions, proceedings, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising out of or in connection with:

• your use of the Platform or the Services;
• your breach or alleged breach of these Terms or any applicable law;
• any Content you submit or make available through the Platform;
• any Accommodation Contract or interaction between you and another User; or
• in the case of Hosts, your operation, management, or offering of a Property.

18.2 BLebnen reserves the right, at its own expense, to assume the exclusive defense and control of any matter subject to indemnification by you, in which case you agree to cooperate with BLebnen’s defense of such claims.

19. Dispute Resolution and Assistance

19.1 BLebnen encourages Guests and Hosts to first attempt to resolve disputes directly between themselves in good faith.

19.2 BLebnen may, but is not obliged to:

• provide reasonable support or assistance in communications between Guests and Hosts; or
• suggest potential solutions or next steps.

However, BLebnen does not act as a formal mediator or arbitrator and has no obligation to resolve disputes or to make binding decisions on any party.

19.3 Any disputes, claims, or controversies arising between a Guest and a Host under the Accommodation Contract or in relation to a stay at a Property are primarily matters between those parties and shall be resolved according to the applicable law and any procedures they agree upon, without prejudice to any rights they may have in Lebanese courts.

19.4 Any dispute, claim, or controversy between you and BLebnen arising out of or in connection with these Terms, the Platform, or the Services shall be subject to the jurisdiction and governing law set out in Section 20.

20. Governing Law and Jurisdiction

20.1 These Terms, and any dispute or claim arising out of or in connection with them, the Platform, or the Services, shall be governed by and construed in accordance with the laws of the Republic of Lebanon, without giving effect to any conflict of law rules.

20.2 Subject to any mandatory provisions of applicable law, the courts of the Republic of Lebanon shall have jurisdiction over any dispute arising out of or in connection with these Terms, the Platform, or the Services. BLebnen and you agree to submit to the jurisdiction of such courts.

21. Changes to the Terms

21.1 BLebnen may modify or update these Terms from time to time, for example to reflect:

• changes in the Platform or Services;
• changes in applicable laws or regulations; or
• business, operational, or security needs.

21.2 When BLebnen makes material changes to these Terms, it will:

• post the updated Terms on the Platform; and
• update the “Last updated” date at the top of the Terms.

BLebnen may also, where appropriate, provide additional notice (for example, by email or a notice on the Platform).

21.3 Unless otherwise specified, the updated Terms will take effect immediately upon posting on the Platform. By continuing to access or use the Platform after the updated Terms become effective, you agree to be bound by the updated Terms.

21.4 If you do not agree with the updated Terms, you must stop using the Platform and, if you have an account, you may request its closure, subject to any obligations that have already arisen (for example, existing Bookings or outstanding payments).

22. Miscellaneous

22.1 Entire agreement. These Terms constitute the entire agreement between you and BLebnen regarding your use of the Platform and the Services and supersede any prior agreements, understandings, or representations, whether written or oral, relating to the same subject matter.

22.2 Severability. If any provision of these Terms is found to be invalid, illegal, or unenforceable by a competent court, that provision shall be deemed modified to the minimum extent necessary to make it valid and enforceable, and the remaining provisions shall remain in full force and effect.

22.3 No waiver. The failure or delay of BLebnen to exercise any right or remedy under these Terms shall not constitute a waiver of such right or remedy, nor shall any single or partial exercise of any right or remedy preclude any other or further exercise of that or any other right or remedy.

22.4 Assignment. You may not assign, transfer, or delegate your rights or obligations under these Terms without BLebnen’s prior written consent. BLebnen may assign or transfer its rights and obligations under these Terms, in whole or in part, without your consent, for example in connection with a merger, acquisition, corporate reorganization, or sale of assets.

22.5 Force majeure. BLebnen shall not be liable for any failure or delay in performing its obligations under these Terms to the extent such failure or delay is caused by events beyond its reasonable control, including but not limited to natural disasters, war, terrorism, civil unrest, strikes, labor disputes, pandemics, government actions, or failures of telecommunications or internet services.

22.6 Future services and international expansion. BLebnen may, in the future, introduce additional features or services, such as:

• Host accounts with enhanced management tools;
• international expansion, allowing Users from or Properties in other countries;
• additional online payment integrations; and
• enhanced marketing communications.

Such features or services may be subject to additional or updated terms, which will be communicated to you in accordance with Section 21.

22.7 No third-party beneficiaries. Except as expressly stated otherwise in these Terms, nothing in these Terms is intended to confer any rights or remedies on any person or entity other than you and BLebnen.

22.8 Contact details. If you have any questions about these Terms or the Platform, or if you wish to exercise any rights or make a complaint, you may contact BLebnen through the contact information provided on the Platform (for example, via the “Contact Us” or similar page).

By using the Platform, you acknowledge that you have read, understood, and agree to be bound by these Terms of Service, subject to review and interpretation in accordance with the laws of the Republic of Lebanon.