BLebnen – Privacy Policy

Last Updated: 3 March 2026

1. Introduction and Company Details

This Privacy Policy explains how BLebnen (“BLebnen”, “we”, “us”, or “our”) collects, uses, discloses, and protects information when you access or use our website, platform, and related services (together, the “Services”).

BLebnen is a company registered and operating in the Republic of Lebanon, with its registered address in:

Sin El Fil, Lebanon

If you have any questions about this Privacy Policy or our data practices, you can contact us at:

By using our Services, you acknowledge that you have read and understood this Privacy Policy. Where required under applicable law, we will seek your consent separately.

This Privacy Policy is intended to comply with the Lebanese E-Transactions and Personal Data Law No. 81/2018 and with general data protection principles.

2. Scope of the Services and Roles

2.1 What We Do

BLebnen operates an online platform that:

Through our platform, you can browse properties, make bookings, and process payments. We also support property owners in managing their listings and reservations.

2.2 Who is Responsible for Your Data?

You should review any privacy information provided by property owners where available, particularly if you have specific concerns about how they will use your data.

3. Categories of Personal Data We Collect

We may collect and process the following categories of information, depending on how you use our Services:

3.1 Personal Information You Provide

3.2 Payment and Transaction Information

BLebnen facilitates payments between guests and property owners. We use third-party payment processors and financial institutions to process payments securely.

3.3 Information Collected Automatically (Log and Usage Data)

When you access or use the Services, we may automatically collect certain technical and usage information, including:

3.4 Cookies and Similar Technologies

We use cookies and similar tracking technologies (such as pixels, tags, and scripts) to:

For more details, see Section 9 (Cookies and Tracking Technologies).

3.5 Analytics and Marketing Tools (including Meta Pixel and Google Analytics)

We use third-party tools to help us understand and improve how our website and marketing perform, including:

These tools may collect and receive information such as:

This information is used to:

For more on how these tools use data, you can refer to the relevant privacy policies of Google and Meta.

4. Legal Bases for Processing

We process your personal data in accordance with Law No. 81/2018 and general data protection principles. Depending on the context, one or more of the following legal bases will apply:

4.1 Performance of a Contract or Pre-Contractual Steps

We process your personal data as necessary to:

4.2 Compliance with Legal Obligations

We process personal data where necessary to:

4.3 Legitimate Interests

We may process your personal data based on our legitimate interests, provided that such interests are not overridden by your fundamental rights and freedoms. These interests include:

You have the right to object to processing based on legitimate interests in certain cases. See Section 13 (Your Rights) for more information.

4.4 Consent

In some situations, we rely on your consent, for example:

Where processing is based on consent, you may withdraw your consent at any time, without affecting the lawfulness of processing carried out before withdrawal.

5. How We Use Your Information

We use the personal data we collect for the following purposes:

5.1 Provide and Manage the Services

5.2 Payment Handling and Commission

For clarity, BLebnen’s commission is generally non-refundable once a booking is confirmed, unless otherwise provided in our booking terms or required by applicable law. The detailed rules for cancellations and refunds are set out in separate terms and conditions, not in this Privacy Policy.

5.3 Communications with You

5.4 Improving Our Website and Services

5.5 Analytics, Advertising, and Retargeting

At this time, our marketing focus is primarily on online advertising and retargeting, not on email newsletters or mass promotional messages. See Section 10 for more on marketing communications.

5.6 Security, Fraud Prevention, and Legal Compliance

6. Payment Processing and Financial Flows

6.1 Role in Payment Collection

BLebnen may collect payments from guests on behalf of property owners. In this context:

6.2 Commission and Refunds

Details of cancellation and refund rules are governed by separate booking terms and conditions, not by this Privacy Policy.

6.3 Payment Processors and Banks

To process payments, we share necessary payment and transaction data with:

These entities process your payment information in accordance with their own terms and privacy policies and any agreements in place with BLebnen. We encourage you to review those policies where appropriate.

7. Data Sharing and Disclosure

We may share your personal data with the following categories of recipients, strictly for the purposes described in this Privacy Policy:

7.1 Property Owners / Hosts

We share information with the property owner or host of the property you book, including:

This enables property owners to manage your reservation and provide the stay. Property owners act as separate controllers for how they use this data.

7.2 Payment Processors and Financial Institutions

We share necessary payment and transaction data with:

This is required to authorize and complete payments, process refunds (if any), and prevent fraud.

7.3 IT, Hosting, and Service Providers

We use external service providers to help operate and improve our Services, such as:

Depending on the circumstances, these providers may act as:

7.4 Professional Advisors

We may share data with our professional advisors, including:

This occurs where necessary for accounting, auditing, legal advice, or to protect our rights and interests.

7.5 Public Authorities and Law Enforcement

We may disclose personal data to public authorities, regulatory bodies, or law enforcement in the Republic of Lebanon (or, where applicable, in other jurisdictions) when:

7.6 Business Transfers

In the event of a merger, acquisition, sale of assets, restructuring, or similar corporate transaction involving BLebnen, personal data may be transferred as part of that transaction, subject to appropriate confidentiality and security safeguards. We will take reasonable steps to ensure that any new entity continues to protect your personal data in a manner consistent with this Privacy Policy.

7.7 No Sale of Personal Data

BLebnen does not sell your personal data to third parties.

8. International Data Transfers

8.1 Transfers Outside Lebanon

Some of the third parties with whom we share data, such as:

may be located or process data outside the Republic of Lebanon, including in countries that may have different data protection laws.

8.2 Safeguards

Where personal data is transferred outside Lebanon, we will:

By using our Services, you acknowledge that your data may be transferred and processed outside Lebanon as described in this Privacy Policy.

9. Cookies and Tracking Technologies

9.1 What Are Cookies?

Cookies are small text files placed on your device (computer, smartphone, tablet) when you visit a website. They are widely used to make websites work, to remember your preferences, and to provide information to website owners.

We also use similar technologies such as pixels, tags, and scripts.

9.2 Types of Cookies We Use

We may use the following categories of cookies and similar technologies:

  1. Strictly Necessary Cookies
    • Required for the basic operation of the website and platform
    • Enable core functions such as page navigation, secure login (if applicable), and access to certain areas of the site
    • The website cannot function properly without these cookies
  2. Analytics and Performance Cookies
    • Help us understand how visitors use our website
    • Allow us to measure and improve site performance and user experience
    • May include tools such as Google Analytics, which collect anonymized or pseudonymized information about pages visited, time spent on pages, and similar metrics
  3. Advertising and Retargeting Cookies
    • Used to deliver more relevant online ads to you and to measure the effectiveness of advertising campaigns
    • May be set by us or by our advertising partners (such as Meta, via the Meta Pixel)
    • Help us show ads to users who have visited our site or taken certain actions (e.g., viewed a property or started a booking)
  4. Preference and Functionality Cookies
    • Remember choices you make (for example, language preferences or previous selections)
    • Provide enhanced, more personalized features

9.3 Meta Pixel and Google Analytics

For more information on how these providers handle your data and how you can control their use of your data, you can consult their respective privacy policies and opt-out tools.

9.4 Your Choices

10. Marketing Communications

10.1 Current Practice

At present, BLebnen does not regularly send promotional emails, newsletters, or bulk marketing messages to users.

Our main marketing activities are online advertising and retargeting (e.g., via Google, Meta, and similar platforms), as described in Sections 5.5 and 9.

10.2 Future Marketing Communications

If in the future we decide to introduce:

we will:

10.3 Service Messages vs. Marketing Messages

Please note the difference between:

You cannot opt out of essential service messages that are necessary to perform a contract or to provide the Services you have requested, but you will always have the right to opt out of direct marketing communications if and when we introduce them.

11. Data Security

We take the security of your personal data seriously and implement reasonable technical and organizational measures to protect it against unauthorized access, loss, misuse, alteration, or destruction.

These measures may include, among others:

However, no system or transmission over the internet is completely secure. While we strive to protect your personal data, we cannot guarantee its absolute security.

12. Data Retention

We retain personal data only for as long as necessary to fulfill the purposes described in this Privacy Policy, or as required by applicable law. The specific retention periods may vary depending on the type of data and the context of processing, but we generally apply the following guidelines:

12.1 Booking and Transaction Data

12.2 Customer and Account Information

12.3 Logs and Security Data

12.4 Analytics and Aggregated Data

If you exercise your rights to delete or restrict certain data, we will apply those requests in line with legal requirements and our retention obligations (see Section 13).

13. Your Rights

In accordance with Law No. 81/2018 and general data protection principles, and subject to the conditions and limitations set out in applicable law, you may have the following rights regarding your personal data:

13.1 Right of Access

You can request information about whether we hold personal data about you and, if so, obtain a copy of such data and certain related information (such as the purposes of processing and the categories of data concerned).

13.2 Right to Rectification

If you believe that your personal data is inaccurate or incomplete, you can ask us to correct or update it.

13.3 Right to Deletion (Erasure)

You may request that we delete your personal data in certain circumstances, for example:

Please note that we may retain certain data where we have a legal obligation or legitimate interest to do so (for example, for accounting or legal claims).

13.4 Right to Object

You may have the right to object to:

13.5 Right to Withdraw Consent

Where we rely on your consent for specific processing (for example, certain cookies or future marketing communications), you may withdraw your consent at any time. This will not affect the lawfulness of processing carried out prior to withdrawal.

13.6 Right to Complain

If you believe that your rights regarding your personal data have been violated, you may:

13.7 How to Exercise Your Rights

To exercise any of the rights above, please contact us at:

When contacting us:

We will respond to your request within a reasonable time frame and in accordance with applicable law.

14. Governing Law and Contact Details

14.1 Governing Law

This Privacy Policy and any dispute or claim arising out of or in connection with it (including non-contractual disputes or claims) are governed by and construed in accordance with the laws of the Republic of Lebanon, without prejudice to any mandatory legal provisions that may apply.

14.2 How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, you can contact us at:

15. Changes to This Privacy Policy

We may update or modify this Privacy Policy from time to time, for example to:

When we make changes:

Where required by law, we may also inform you of significant changes by email or through a notice on our website and, if necessary, seek your consent to those changes.

We encourage you to review this Privacy Policy periodically to stay informed about how we process and protect your personal data.

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Wishing you a happy 2027 from the Blebnen team